Ensuring Seamless UPI Transactions: Multi-Network & Multi-Bank insights for one of leading Payment App

The Challenge
The leading UPI app aimed to deliver a seamless, secure, and reliable payment experience across diverse network conditions (3G, 4G, 5G) and multiple banks. However, the client faced challenges in:
Ensuring functional compatibility across Android & iOS
Verifying seamless transactions under fluctuating network conditions
Assessing app stability, payment processing, and verification failures

Our Approach

1. Multi-Platform insights: Conducted tests on Android & iOS across different RAM configurations and multiple banks to assess stability.
2. Network Performance Evaluation: Tested transactions under low, moderate, and high network bandwidth conditions.
3. User Journey Validation: Analyzed UPI payments, bill payments, QR transactions, prepaid recharges, and Rupay credit card EMI conversions.
4.  Security & Compliance Checks: Monitored transaction failures, unresponsive screens, and app crashes across various device models.

The Impact
✔ 50+ real users tested on diverse devices & networks
✔ 170+ issues identified, with 23% marked as Blocker or Critical
✔ Fixed iOS incompatibility issues below version 17
✔ Resolved Rupay credit card EMI conversion failures
✔ Optimized app stability, preventing unresponsiveness in key payment journeys

Why Oprimes?
Multi-Network, Multi-Platform, Multi-Bank insights Expertise
Localized User Insights for Payment Optimization
Data-Driven insights to Ensure Transaction Reliability
Ready to enhance your UPI payment experience with seamless performance and security? Let’s make it happen with Oprimes!