Enhancing Global Bus Ticketing Payments with Scalable, Real-World insights

Objective

A global travel platform, sought to evaluate the functionality, performance, and behavior of its payment integrations across multiple countries. The goal was to ensure seamless transactions, compliance with market demands, and an optimized user experience by insights various payment instruments, banking systems, and digital wallets under real-world conditions.

Oprimes’ Approach

To conduct an in-depth multi-platform, multi-country payment evaluation, Oprimes:

• Identified and set up 20+ field testers across Indonesia, Malaysia, Singapore, Peru, Colombia, Vietnam, and Cambodia
• Executed real transactions using 60+ payment methods, including ShoppePay, GrabPay, Boost Wallet, RHB Bank, Maybank, GoPay, Virtual Account Mandiri, Nequi Wallet, and more
• Covered Android, iOS, Web, and Mweb platforms, ensuring cross-device compatibility
• Evaluated the app using local operator networks and banking systems
• Conducted on-demand field insights for functionality, performance, and user experience
• Performed in-depth Product Analysis to assess payment flow effectiveness, security gaps, and feature optimization
•  Implemented Hyper Care Monitoring to track live transactions, proactively detect issues, and ensure post-release stability

 Impact & Key Insights

✔ 200+ critical issues identified across security, performance, and usability
✔ Optimized payment flows for 60+ payment methods, ensuring smooth transactions
✔ Strengthened compliance with regional banking and wallet systems
✔ Improved cross-platform payment consistency across Web, Android, and iOS
✔ Hyper Care support ensured seamless payment processing under diverse real-world conditions

Why Oprimes?

Expertise in Multi-Country, Multi-Payment insights
Product Analysis for Continuous Optimization & Fraud Detection
Localization & Compliance Validation for Market-Specific Payment Journeys
On-Demand, Real-World Field insights for Actionable Insights
Hyper Care Support for Post-Deployment Payment Stability
User-Centric Performance & Usability Enhancements

By leveraging Oprimes’ real-world, cross-device, and multi-platform insights, successfully optimized its payment ecosystem, ensuring a secure, seamless, and localized experience for its global users.