Optimizing UPI Payments for a Leading Fintech App

The Challenge

A leading UPI payment app sought to enhance its functional compatibility and performance across diverse network conditions (3G, 4G, 5G) and ensure a seamless payment experience. The primary focus was on evaluating multi-platform stability, integrations, and localization to address app crashes, verification failures, and user journey disruptions.

Our Approach

• Multi-Platform insights: Conducted tests across 100+ Android device models to assess app stability in real-world conditions.
• Network & Performance Evaluation: Identified crashes on Samsung devices in low-network coverage areas and pinpointed payment failures in 3G zones.
• End-to-End User Journeys: Assessed various payment methods—UPI, QR Scan, Bank Transfers, Wallets, and Bill Payments—to ensure seamless transactions.
• Security & Compliance Checks: Detected PAN verification failures, blank screens, and UI inconsistencies, impacting users in semi-urban locations.
• Localization & Usability Enhancements: Identified missing billers, unclear error messages, and broken UPI ID search functionality affecting user experience.

The Impact

✔ 110+ issues logged, with 20% categorized as Blocker or Critical – accelerating fixes before wider rollout.
✔ Improved App Performance: Reduced crashes, optimized app stability across different network conditions.
✔ Seamless Payments & Integrations: Enhanced compatibility with diverse payment methods, ensuring error-free transactions.
✔ Security Reinforcement: Addressed verification issues, enhancing user trust & regulatory compliance.
✔ Optimized Localization & User Journeys: Ensured smoother navigation, improved error handling, and enhanced usability for diverse users.

Why Oprimes?

Multi-Platform insights Across Real Devices & Networks
Localized User Insights to Enhance Payment Journeys
Security-First Approach to Ensure Compliance & Trust

Want to optimize your payment app’s performance, security, and user experience? Let Oprimes take your platform to the next level!