A Popular Ride-Sharing Platform Case Study

Discover how a leading ride-sharing platform achieved success by overcoming compatibility issues with Google Maps API. Our success story shows how we identified and resolved the challenges to ensure seamless navigation for riders and drivers alike. Learn how we can help your business enhance its user experience and improve its bottom line with our expert solutions.

Introduction

The application is a widely used ride-sharing platform in India that connects riders and drivers. It uses Google Maps to provide riders and drivers with real-time location information, distance calculations, and route directions.

Challenges

As this is a single app having multiple modules integrated like cabs, cars, store, dash etc available, there were numerous challenges and concerns.

A few of the challenges are as follows:

Out of 15 times, 3-4 times google maps was not working on some devices, and there were hangs and crashes. It was difficult to identify the cause of the problem with Google Maps since it was not easily reproducible. It wasn’t clear which factors contributed to the intermittent issue
Device compatibility check for modules like cabs, stores, dash, and cars
App usage and behavior in India, the United Kingdom, New Zealand, and Australia
A special feature for advanced reservation of the newly launched electric scooter
App performance checks for app crashes or other failures from the app launch to booking confirmation flow

Further, the app was complex, and testing it required extensive knowledge of its functionality and the ability to simulate different user scenarios.

Impact

Our testing efforts aided the product team in identifying and resolving the Google Maps issue, as well as compatibility and payment feature issues, resulting in an improved overall user experience. The development team implemented our recommendations, which resulted in a significant improvement in user experience and a decrease in app crashing incidents. The enhanced functionality provided users with a more accurate and reliable location tracking, smooth flow, and navigation experience, leading to an increase in customer satisfaction. The team was pleased with our testing strategy and the final results, which helped them retain customers and improve business metrics.