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Platform · AI & Agent Evaluation Validation & Reliability

Build AI That Works. Agents That Perform. Experiences That Earn Trust.

Human intelligence evaluates your LLMs, agents and voice assistants the way real users meet them, across languages, regions and domains.

6,000 Real Testers22 EU Countries46+ Languages
Validation run
Agent workflow · automated scoring + human review Illustrative
Step 1 · Intent parsed

The agent understands what the applicant is asking for.

Pass
Step 2 · Tool call

The right tool is called with the right inputs.

Pass
Step 3 · Policy check

The answer stays inside the rules the business set.

Pass
Step 4 · Low-confidence answer

Automated scoring cannot settle it, so it goes to a person.

Escalated
Step 5 · Reviewer matched

Matched by language, region and domain expertise.

In review
Step 6 · Verdict

The human judgement is recorded with the evidence.

Pass after review
Scoring
Automated first
Reviewers
Matched by language and domain
✓ Evidence ready for audit
[ loan assistant ]
6,000
real testers across 22 EU countries ran a bank's full application workflow
[ llm study ]
93%
pass rate for the higher-performing LLM, from 540+ tasks per LLM
[ multilingual ]
8
Indian languages evaluated with native-speaker reviewers
[ blind audit ]
91.4%
quality score, confirmed at 89.0% by an independent blind audit
[ chatbot ]
20
specialists ran six layers of testing across 20 configurations

Figures from published Oprimes programs.

[ The problem ]

Passing the benchmark is not the same as working

Evaluation that stops at one response, one language or one team's own tests misses where real users get hurt.

[ What benchmarks miss ]
  • Errors that compound across a multi-step workflow
  • Outcomes that differ by applicant language or region
  • Hallucinated facts and citations that read as confident
  • Tone and cultural fit that automated scoring cannot judge
  • Prompts and inputs the build team never thought to try
[ 01 ]

Small errors compound across a workflow

A step that is right 95% of the time gives about 60% reliability across 10 steps. Evaluating one response at a time reports the first number. Customers live with the second.

[ 02 ]

Benchmarks miss who gets hurt

A European bank's loan assistant passed every internal benchmark. Testing with real applicants found that second-language applicants were routed to manual review at a disproportionate rate, a pattern no benchmark by applicant language had tested.

[ 03 ]

Right in one language is not right in eight

A chatbot advising farmers had to be correct in Assamese and Tamil, not only Hindi and English. Native-speaker scoring, followed by an independent blind audit, confirmed the quality score instead of assuming it.

Gartner forecasts that over 40% of agentic AI projects will be cancelled by the end of 2027, citing escalating costs, unclear business value or inadequate risk controls. Source: Gartner forecast, June 2025

[ What we evaluate ]

Three ways to evaluate AI with real people

Choose the offering that matches what you are building.

Human Evaluation

Human-intelligence-powered evaluation of LLMs and AI features: human feedback, response scoring and validation by verified people.

  • Human preference ranking and feedback for model alignment
  • Response quality, factuality and relevance scoring
  • Hallucination and bias evaluation
  • Domain-specific evaluation by verified experts
  • Multilingual model performance across 46+ languages
  • Prompt and adversarial robustness

Evidence of how your model behaves with the people it serves, before they meet it.

[ Every evaluation checks ]

Accuracy, bias, safety, resistance and maturity

Accuracy

Are answers and task results correct and grounded?

Bias and hallucination

Does the output stay fair and factual across user groups and languages?

Safety

Does the system avoid harmful or non-compliant output?

Adversarial resistance

Red teaming and adversarial testing by verified experts.

Conversational AI maturity

How well multilingual voice and chat agents hold up in real conversation.

[ How it works ]

From rubric to evidence

The platform loop, applied to AI evaluation.

01

Activate the cohort

Reviewers matched by language, region and domain.

02

Specify the evaluation

Rubrics, tasks and pass criteria, agreed up front.

03

Execute at scale

Automated scoring covers volume. Human reviewers judge nuance, tone and edge cases.

04

Gain real-world intelligence

Scores, findings and failure examples in dashboards.

05

Improve and re-evaluate

Re-run after each model or prompt change.

[ Where it applies ]

The systems and industries we evaluate

Use cases from the platform, by technology and industry.

AI Agents & Agentic AI

  • End-to-end agent task completion
  • Tool-use & API interaction validation
  • Multi-agent workflows
  • Human-agent handoffs

LLMs, GenAI & Foundation Models

  • Human preference evaluation
  • Factuality & relevance evaluation
  • Hallucination evaluation
  • Multilingual model performance

Voice, Speech & Conversational AI

  • Accent & dialect performance
  • Intent recognition
  • Interruption & turn-taking
  • Voice-agent task completion

Computer Vision & Multimodal AI

  • OCR & document understanding
  • Multimodal reasoning
  • Image & video AI evaluation

AI-Powered Applications

  • Human-AI interaction
  • User trust in AI features
  • AI failure & recovery experiences

Industries

  • Finance: financial-services AI agent experiences
  • Retail: conversational commerce
  • Healthcare: patient onboarding and care
  • Education: multilingual learning experiences
[ What you receive ]

Evidence your engineers and auditors can read

  • Scored evaluation report against agreed rubrics
  • Failure examples with the transcript or output attached
  • Red-team findings, tagged and routed to engineering
  • Bias and hallucination findings by language and cohort
  • Documented, human-validated evidence that can be organised against frameworks such as the EU AI Act and the NIST AI Risk Management Framework
[ Impact ]

What changes for clients

[ hallucinations ]
40%
Lower hallucinations
[ releases ]
30%
Faster AI releases
[ trust ]
Higher
User trust and adoption

Figures from Oprimes-validated deployments.

[ The network ]

Reviewers in every language and region you serve

[ community ]
10M+
Community members
[ reach ]
130+
Countries
[ languages ]
46+
Languages
[ devices ]
20K+
Device profiles
[ Engagement models ]

Four ways to run evaluation with Oprimes

Managed

Oprimes designs, runs and reports the program end to end.

Bring-your-own-Crowd

Your own testers or panel, run on Oprimes workflows and quality controls.

SaaS

Your team runs studies and evaluations on the platform.

White-labelled

The platform and crowd delivered under your brand.

SaaS and Managed are the common choices for continuous evaluation.

[ FAQ ]

Questions about AI and agent evaluation

How is human evaluation different from LLM-as-judge?

Automated judges score volume quickly. Human reviewers judge tone, ambiguity, cultural fit and domain correctness, and settle the cases where automated scoring is unsure. Oprimes combines both.

What do you evaluate?

LLMs, AI agents, voice and chat assistants, vision and multimodal models, and AI-powered features inside applications.

Can you test agents that use tools and APIs?

Yes. We evaluate whether the agent completed the whole task, used the right tools and handed off to a person when it should.

Who are the reviewers?

Verified people matched by language, region and domain, including professionals from finance, legal, healthcare and technology.

Do you do red teaming?

Yes. Verified experts run adversarial and prompt-injection tests, and findings are tagged and routed to your engineering team.

Can you work with models that are not public?

Yes. Pre-release and proprietary models are supported, with NDAs, private task environments and secure access.

Does evaluation support regulatory work?

It produces documented, human-validated evidence that can be organised against frameworks such as the EU AI Act and the NIST AI Risk Management Framework. It does not replace legal advice.

Put your AI in front of real people before your customers do

Share a model, an agent or a workflow. We will scope an evaluation.

Evaluation you can show to your engineers, your customers and your auditors.

Get Started

Your AI was built by humans.
Let the right humans validate it.

Book a 30-minute consultation with an Oprimes AI Trust Specialist. We will map your use case, recommend the right service pillar, and give you a delivery timeline before you commit to anything.

Trusted by 80+ enterprise AI teams across 6 industries. No obligation on first consultation.